If after submitting the PRPC Application and the PRPC Administration Fees, an applicant wishes, for any reason, not to sit for the next exam administration, the applicant may request a refund of their examination fee by both:

Contacting HW via email or web form submission. For HW to honor such a request, the request must be received more than 72 business hours from the applicant’s scheduled exam appointment date and time
AND
Calling Kryterion HOST Location Test Taker Scheduling Support at 1-800-403-6199 or 1- 602-659-4708. The call must be made more than 72 business hours from the applicant’s scheduled exam appointment date and time

If the applicant has yet to schedule a testing date, the cancellation request must be received within 10 days of the final day of the testing window.

Upon receipt of the email or web form submission notification to cancel an examination administration, and so long as that notification is received by the aforementioned deadlines, the applicant will forfeit the PRPC Application Fee AND may select one of the following options:

They may instruct HW to “convert” the PRPC Exam Fee (for example $1,1000 from the Standard PRPC Administration Fee for applicants having completed one or more HW continuing education courses) to credit to be used toward HW Continuing Education courses or Downloadable Products. This credit cannot be used towards online courses offered through MedBridge Education, Inc. or for an annual subscription to MedBridge Education. Should the applicant fail to use their credit toward an HW course within 24 months, HW will absorb the credit, no refund will be offered, and the applicant may no longer apply it toward any HW goods or services.
OR
They may instruct HW to keep the PRPC Exam Fee (for example $1,1000 from the Standard PRPC Administration Fee for applicants having completed one or more HW continuing education courses) and use it toward the PRPC Administration Fees in a later exam administration. Applicants who select this option must submit a new application to sit for the exam in the year following the year they submitted an application without acceptable proof of minimum eligibility requirements. Should the applicant fail to use their credit toward an HW course within 24 months, HW will absorb the credit, no refund will be offered, and the applicant may no longer apply it toward any HW goods or services.
OR
They may request a refund of the balance of the PRPC Exam Fee (for example $1,1000 from the Standard PRPC Administration Fee for applicants having completed one or more HW continuing education courses). Refunds from credit card payments within three months of payment can be made directly to the card. Refunds for check payments or payments over three months in the past will be made in the form of a physical check mailed to the applicant. If for any reason a refund is not able to be processed to the applicant’s original credit card, HW reserves the right to process the refund as a physical check.